Frequently Asked Questions (FAQ)
Here are answers to frequently asked questions from our customers.
About Group Purchases and Products
Q. What is a group purchase (time sale)?
A. This is a sales method where products are offered at special prices for a limited time and in limited quantities. By sourcing directly from Korean manufacturers, we can offer products at significantly lower prices than usual. Sales will end when the period expires or when the planned quantity is reached.
Q. Will out-of-stock items be restocked?
A. Due to the nature of a group purchase, as a general rule, there will be no resale after the sales period ends or after an item sells out. However, for products with high demand from customers, we may plan a new project (encore sale) after discussions with the manufacturer.
About eGifts (Social Gifts)
Q. Can I send a gift without knowing the recipient's address?
A. Yes, it is. With our e-gift function, you can give a gift simply by sending the recipient the "Gift Redemption URL" issued after purchase via LINE, SNS messages, etc. The recipient enters their own address, so you don't need to ask for their address in advance.
Q. Is there a deadline to receive gifts?
A. The validity period is 5 days from the date of purchase at 23:59.
By then, please not only send the URL to the recipient but also ask them to enter their shipping information from that URL.
If the validity period expires, the product will not be cancelled and will be delivered to the "sender's" address. Please note that you cannot specify the desired delivery date and time.
Q. Can I check if the recipient has received the gift?
A. Once the recipient has completed entering their address and the gift acceptance process is complete, a "Receipt Complete" notification email will be sent to the purchaser. You can also check the status from your order history on My Page.
Shipping & Payment
Q. How long does it take for products to be delivered after ordering?
A. In principle, products are shipped directly from Korea. From the time your order is completed (payment processed), it usually takes about 5-10 business days for the product to arrive at your delivery address in Japan. *Please note that this may vary slightly depending on customs procedures, weather conditions, and logistics.
Q. Will I be charged customs duties?
A. As this is considered a personal import, if the total price of the products exceeds 16,666 JPY, customs duties and consumption tax may be levied by Japanese customs. Please be aware that any customs duties incurred at that time will be the responsibility of the customer (recipient).
Q. What payment methods are available?
A. We accept credit cards (VISA, MasterCard, JCB, American Express), Apple Pay, Google Pay, and Shop Pay. *Bank transfers and cash on delivery are not currently available.
Cancellations, Returns & Exchanges
Q. Can I cancel my order?
A. Cancellation is possible if the order status is "unshipped" (before the item has been dispatched). However, due to the nature of international shipping, we cannot accept cancellations if the order is already "in preparation for shipment" or "shipped." Please contact us as soon as possible via the inquiry form.
Q. The product I received was defective. Can I return or exchange it?
A. We apologize for any inconvenience. While we strive to ensure the quality of our products, if you receive a defective item or an item different from what you ordered, please contact us within 5 days of receiving the product. We will promptly arrange for an exchange or refund.
*Please note that we do not accept returns due to customer reasons (e.g., difference in image).
If the above does not resolve your issue, please contact us via the inquiry form.