Inquiries

Thank you for your business.
If you have any questions regarding our products, shipping, or services, please feel free to contact us using the form below.

Frequently Asked Questions (FAQ)

Before contacting us, please check our Frequently Asked Questions (FAQ) as your issue may be resolved quickly there.

Business Hours and Replies

Business Hours: Weekdays 10:00 AM - 5:00 PM (excluding Saturdays, Sundays, and public holidays)
We usually reply to inquiries within 1-2 business days.
* If you are using a mobile email address, please configure your settings to receive emails from "@zenpick.jp".
* If you do not receive a reply after 3 business days, please check your spam folder or contact us directly at shop@zenpick.jp.