Inquiries

Thank you for using ZEN Pick.
If you have any questions about our products, shipping, or services, please feel free to contact us using the form below.

Frequently Asked Questions (FAQ)

Before contacting us, please check our Frequently Asked Questions (FAQ), as your issue may be resolved immediately.

Business Hours and Replies

Business Hours: Weekdays 10:00 - 17:00 (excluding weekends and public holidays)
We will reply to inquiries in order, usually within 1-2 business days.
* If you are using a mobile phone email address, please set your settings to receive emails from "@zenpick.jp".
* In the unlikely event that you do not receive a reply after 3 business days or more, please check your spam folder or contact us directly at shop@zenpick.jp.